GOLD SEAL SERVICES
Keramos fully understand that it is extremely important that our customers have the full support of our company during the implementation and use of our products.
We guarantee the highest level of service commitment to our customers.
Keramos are the only manufacturer and supplier of ceramic grinding media in the world market to offer a fully comprehensive service commitment to our customers.
The KERAMOS GOLD SEAL SERVICE COMMITMENT offers our customers the 100% support of our company and its facilities. Incorporating qualified and experienced metallurgical support, state of the art laboratory support, and sales, logistics and supply chain management support.
The GOLD SEAL SERVICE COMMITMENT guarantees VALUE and RETURN ON INVESTMENT in Keramos products.
Keramos aim to work closely with customers, but are considerate of the implications to customers of having outside personnel on site.
It is therefore Keramos’ intention to discuss the level of support that is requested by each customer and to tailor services to accommodate requirements. Keramos have invested heavily into the development of the world leading UFG / Stirred Media Milling laboratory facility.
This facility “The Keramos Ceramic Grinding Media Research and Development Centre” is a multifunctional Centre designed to provide unparalleled laboratory services to our customers, but also to maintain Keramos’ market leading position in the research and development of the highest performing ceramic grinding media.
As part of the Keramos Gold Seal Service Commitment, Keramos commit to make regular site visits to provide product and process support.
It is important from Keramos’ perspective to provide these services on a customer by customer basis. The regularity and scheduling of these visits will therefore be discussed on an individual basis with each customer, and Keramos will accommodate their specific requirements. Keramos aim to commit to at least bi-annual site visits.
"As well as Keramos supplying cost effective media they also provide a great service and product support, they regularly keep in touch with site to ensure that our needs are being met in terms of grinding media performance and supply demands.
I recommend Keramos as a ceramic media supplier both for there cost effectiveness and great product support." -
IsaMill User Australia